Website Apna
Job Role: Software Development Engineer- Testing
Eligibility: Graduate
Experience: Freshers
Job Location: Bangalore
Company Profile:
We work hard and celebrate harder with colleagues-turned-besties – One company, countless happy moments!Apna is one of the best places to work. There is never a dull moment here and something exciting is always happening at apna. You will work with some of the best minds & solve complex problems every day!
Responsibilities:
-
- Operational Data Analysis:
-
- Collect, analyze, and interpret day-to-day operational data for the Support team.
- Provide insights and recommendations to enhance operational efficiency and customer satisfaction.
- Chat Product Automation:
- Design, implement, and maintain automated processes within the chat product environment.
- Collaborate with cross-functional teams to ensure seamless integration of automation solutions.
- Chat Product Oversight:
- Monitor and analyze chat product performance, identifying areas for improvement.
- Work closely with product teams to implement enhancements based on data-driven insights.
- Account Management Data:
- Manage and analyze account management data, including revenue data and customer account information.
- Identify trends, anomalies, and opportunities for revenue growth and customer retention.
Skills:
-
- Proven experience of 2+ years as a Data Analyst or similar role, preferably in an operational setting.
- Strong proficiency in SQL for querying and manipulating data.
- Experience with building and maintaining data pipelines.
- Familiarity with data visualization tools; experience with dashboard creation is a plus.
- Understanding of chat product environments and automation processes would be an added advantage.
- Excellent analytical and problem-solving skills.
- Strong communication skills and ability to present complex data insights to non-technical stakeholders.
- Prior experience in account management, data analysis and revenue reporting is advantageous.
- Familiarity with CRM tools and their role in account management.
Join us on Telegram For More Updates: https://t.me/nareshit
To apply for this job please visit careers.apna.co.